General Issues & Formal Complaints Process

We aim to provide a high standard of service ensuring we take care of our clients with the same attention to detail which goes in to building our homes. However, we understand that sometimes things may go wrong, and we take all issues and complaints very seriously.

If you should have an issue with your new home or the service that you have received, we ask that you to let us know so that we may have the opportunity to resolve the issue for you.

Please select which stage of the buying process applies to you for more information on how to raise your issue:

Raising an issue prior to moving in

Raising an issue after you have moved home