After sales
PLEASE NOTE
Our offices will be closed from 5pm on Monday 23rd December for the festive period and will reopen on Monday 6th January.
During this time, we offer a normal ‘Out of hours’ emergency service for the following:
- Full loss of Electricity (affecting your property only)
- Full loss of heating
- Full loss of hot water
- Uncontainable water escape
- Blocked drainage (affecting your property only)
- The security of your home is compromised -: External door locks
If you live in our Kippen development, the emergency contact number is 0345 877 8936.
For all other developments, please check your handover pack for the relevant contact information.
To report a leak in or loss of utility supply in the first instance please contact the appropriate provider.
For sales offices and show home opening hours please check the specific development booking calendar.
A user guide to your new home
Moving into a new build property makes operating and maintaining your home simpler, smarter and safer than most second hand properties, as your home has modern controls, energy efficient technology and easy to operate fixings installed.
This short video explains how everything functions to ensure you get the most out of your new Dawn home. It covers many topics, including how to program your central heating and hot water, registering all of your appliances to make sure you receive your manufacturer warranty, and operating windows, doors, loft hatches and more.
You can watch the full video, or skip to the topic you are interested in by hovering over the play bar to see the different chapters.
If you need any more information please email: aftersales@dawn-homes.co.uk or telephone: 0141 285 6700. Our operating hours are 9:00am to 4:30pm, Monday to Friday.
Out of hours emergency
For an out of hours emergency please find the appropriate contact details in your Spaciable account.
Operating your thermostat
We have put together the guide below covering how to program a schedule for your heating and hot water using your thermostat, as well as other helpful information to help you operate your heating controls with confidence.